Return & Exchange Policy

At Shahrukh Studio, we prioritize your satisfaction and aim to make your shopping experience as smooth as possible. If you are not completely satisfied with your purchase, we are here to help with returns and exchanges.

Eligibility for Returns

Timeframe: Items must be returned within 7 days of delivery.
Condition: Products must be unused, unwashed, and in their original condition, with all tags, packaging, and accessories included.
Non-Returnable Items: Certain items, such as sale items, custom orders, or personal care products, may not be eligible for returns.

How to Request a Return or Exchange

Contact Us: Email our customer service team at shahrukhstudio9@gmail.com or WhatsApp at +923190793629 with your order number and reason for return or exchange.
Approval: Once approved, we will provide return instructions.
Shipping: Pack the item securely and ship it to the address provided. The shipping cost for returns is the responsibility of the customer unless the item received was defective or incorrect.

Exchanges

Exchanges are allowed for items of equal or lesser value.
If the desired item is unavailable, you may opt for a store credit or a refund.

Refunds

Refunds will be processed once the returned item is received and inspected.
Refunds will be issued to your original payment method within 7-10 business days.
Shipping charges are non-refundable unless the return is due to an error on our part.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please notify us within 48 hours of receiving your order. We will replace the item or issue a full refund, including shipping charges.

Need Help?

If you have any questions or concerns about our Return & Exchange Policy, feel free to contact us at:

Email: shahrukhstudio9@gmail.com
Phone/WhatsApp: +923190793629

Thank you for shopping with Shahrukh Studio!